Frequently asked questions about me and the shop in general.
Scam boutiques and shops abound on facebook these days so I totally understand why I get this question so often. I am indeed a real boutique :) I am a small online shop in Torrington Connecticut USA. Learn more about me and my family here.
I accept Visa, MasterCard, Discover, American Express, PayPal, ApplePay, Diners Club, Google Pay, JCB, Sezzle, and Venmo.
I currently don't but if I do I will certainly post applications to my social media pages!! So keep an eye on those accounts for any announcements.
Frequently asked questions about shipping policies.
Per my policy, there is a 3 business day (Mon - Fri) processing time but I usually ship by next business day! Transit times may vary depending on what service is used but you should receive your order within 2-7 business days (usually sooner) :)
Atomic Wildflower is growing and now ships from multiple warehouses!! This can mean that you will receive multiple packages per order depending where your items are packed. Shipping estimates and processing times will remain the same :)
Because I ship out of multiple warehouses, including one located in Utah, I no longer offer local pick up.
Frequently asked questions about the products I carry.
I measure items laid flat with a soft tape and compare it to my main size chart here. In each product listing you should find a mention of fit in the description whether it be "true to size" or "runs big" etc. To determine your size from there just take your measurements according to the instructions. I will also mention if an item feels smaller or bigger based on fabrication as sometimes even if measurements match up a fabrication can feel looser or tighter.
I launch new pieces 2-3 days a week. Usually around 11 AM Eastern Mon - Weds - Fri.
I do my best to carry enough inventory to meet demand but items can still sell out pretty fast. If an item is still available for me to order I do restock. Some of my vendors release special pre orders or carry limited stock in which case I can't often reorder. Most vendors also require their retailers to purchase in packs so I usually can not order individual pieces for special order. Once an item goes on sale or is added to the Last Chance Sale Collection I do not restock.
Frequently asked questions about orders, refunds, + exchanges.
Unfortunately once an order is placed I can not change or cancel the order. I ship out of three warehouses and my warehouse teams are super speedy and often have orders processed within minutes of your order coming into the system. Once an order is placed then it will be subject to my original return policy.
I check each piece before I mail them to you but sometimes a defect can get by me. If you have a defect please fill out the form here indicating it's a defect in the form. I will then issue you a return label and get you refunded as soon as I receive it!
IMPORTANT NOTE: Items will be inspected once received and if no defect is found you will be refunded minus the cost of the return shipping label. Returns are still subject to the 14 day return policy.
Occasionally my system issues a fraud protection alert and I am unable to ship. If you believe this was an error just shoot me an email and I can try to troubleshoot with you to see if we can resolve it!
Absolutely! I do accept returns on eligible items and I usually issue refunds to the original form of payment. Unfortunately I can not currently do exchanges due to the nature of my system and how quickly items can sell. You can learn more about my full return policy and fill out the return form here.
Frequently asked questions about the third party services we offer.
Route is super cheap shipping insurance that will cover your order should it be lost or stolen in transit. You will have a checkbox option at checkout to purchase Route insurance with your order. Cost is usually .98 to 1% of your order total.
Filing a claim is super easy. When you purchase coverage with your order you should receive a confirmation email. Within that email should be an easy one click “file claim” link. This will pre fill all your info. Just hit submit and you’re done! If you misplace your Route confirmation email you can file your claim here. You just need your email and order number. Usually within 48 hours a replacement order will be shipped to you or a refund should your items not be in stock.