Scam boutiques and shops abound on facebook these days so I totally understand why I get this question so often. I am indeed a real boutique :) I am a small online shop in Torrington Connecticut USA. Learn more about me and my family here.
Are you a REAL boutique?
What forms of payment do you accept?
I accept Visa, MasterCard, Discover, American Express, PayPal, ApplePay, Diners Club, Google Pay, JCB, Sezzle, and Venmo.
I need to change/cancel my order. How do I do that?
I ship fairly quickly. Sometimes within hours of your order so if you'd like to change or cancel an order, please contact me as soon as possible via email here. Once an order is shipped then it will be subject to my original return policy here.
When will my order ship?
Per my policy, there is a 2 business day processing time but I usually ship by next business day! Transit times may vary depending on what service is used but you should receive your order within 2-7 business days (usually sooner) :)
I received a defective item. What should I do?
I check each piece before I mail them to you but sometimes a defect can get by me. If you have a defect please fill out the form here indicating it's a defect in the form. I will then issue you a return label and get you refunded as soon as I receive it!
Do you ship internationally?
I do ship all over the world :) Shipping options should calculate for international orders at checkout based on your address. For more information on shipping click here.
I never received my order! Help!
Per my policy, I am not responsible for lost, stolen, or undelivered packages but I can help you try to locate your order or we can file a claim if the item is still marked undelivered. If you purchased Route Shipping Insurance, read below for how to easily file a claim :) Otherwise shoot me an email and I'll try to help.
What is Route?
Route is super cheap shipping insurance that will cover your order should it be lost or stolen in transit. You will have a checkbox option at checkout to purchase Route insurance with your order. Cost is usually .98 to 1% of your order total.
How do I file a claim with Route Shipping Insurance?
When you purchased your coverage with your order you should have received a confirmation email. Within that email should be an easy one click "file claim" link. This will pre fill all your info and you're done! Within 24 hours a replacement order will be shipped to you or a refund should the items not be in stock.
How does sizing work?
I measure items laid flat with a soft tape and compare it to my main size chart here. In each product listing you should find a mention of fit in the description whether it be "true to size" or "runs big" etc. To determine your size from there just take your measurements according to the instructions. I will also mention if an item feels smaller or bigger based on fabrication as sometimes even if measurements match up a fabrication can feel looser or tighter.
Why was my order canceled?
Occasionally my system issues a fraud protection alert and I am unable to ship. If you believe this was an error just shoot me an email and I can try to troubleshoot with you to see if we can resolve it!
Can I return my order for an exchange or refund?
Absolutely! I do accept returns on eligible items and I usually issue refunds to the original form of payment. Unfortunately I can not currently do exchanges due to the nature of my system and how quickly items can sell. You can learn more about my full return policy and fill out the return form here.
Do you do collaborations or accept brand reps?
I currently don't but if I do I will certainly post applications to my social media pages!! So keep an eye on those accounts for any announcements.
What is Sezzle?
Sezzle is a buy now, pay later program available at checkout. There's no interest and your order is shipped immediately! Find out more here.
Do you offer local pickup?
I sure do! If you're in or around Torrington Connecticut you should see an option at checkout to select free local pickup as your shipping method. Once your order is ready you will receive an order fulfillment email with instructions on when and where you can pickup your order.
Can I shop in person?
How often do you get new items?
I launch new pieces every week on Mondays usually around 12 PM Eastern :)
Do you restock items once they are sold out?
I do my best to carry enough inventory to meet demand but items can still sell out pretty fast. If an item is still available for me to order I do restock. Some of my vendors release special pre orders or carry limited stock in which case I can't often reorder. Most vendors also require their retailers to purchase in packs so I usually can not order individual pieces for special order.