Frequently Asked Questions
Scam boutiques and shops abound online these days so I totally understand why I get this question so often. I am indeed a real boutique :) I am a small online shop in Torrington Connecticut USA. Learn more about me and my family here.
I accept Visa, MasterCard, Discover, American Express, PayPal, ApplePay, Diners Club, Google Pay, JCB, Sezzle, and Venmo.
Orders usually ship within three business days Monday - Friday.
I do ship all over the world :) Shipping options should calculate for international orders at checkout based on your address. For more information on shipping click here.
Atomic Wildflower is growing and now ships from multiple fulfillment centers within the US. This can mean that you will receive multiple packages per order depending where your items are packed and shipped. Shipping estimates and processing times will remain the same :)
Because I ship out of multiple fulfillment centers across the United States I no longer offer local pick up.
I measure items laid flat with a soft tape and compare it to my main size chart here. In each product listing you should find a mention of fit in the description whether it be "true to size" or "runs big" etc. To determine your size from there just take your measurements according to the instructions. I will also mention if an item feels smaller or bigger based on fabrication as sometimes even if measurements match up a fabrication can feel looser or tighter.
I launch new pieces twice a week on Tuesday & Thursday mornings around 10 AM est.
I do my best to carry enough inventory to meet demand but items can still sell out pretty fast. If an item is still available for me to order from my vendor then I do restock. Some of my vendors release special pre orders or carry limited stock in which case I can't often reorder. Most vendors also require their retailers to purchase in packs so I usually can not order individual pieces for special order. Once an item goes on sale or is added to the Last Chance Sale Collection I do not restock.
Unfortunately once an order is placed I can not change or cancel the order. I ship out of multiple fulfillment centers and my warehouse teams are super speedy and often have orders processed within minutes of your order coming into the system. Once an order is placed then it will be subject to my original return policy.
I check each piece before I mail them to you but sometimes a defect can get by me or my fulfillment center team. If you have a defect, please fill out the form here indicating it's a defect in the form. I will then issue you a return label and get you refunded as soon as I receive it!
IMPORTANT NOTE: Items will be inspected once received and if no defect is found you will be refunded minus the cost of the return shipping label. Returns are still subject to the 14 day return policy.
Occasionally my system issues a fraud protection alert and I am unable to ship. If you believe this was an error just shoot me an email and I can try to troubleshoot with you to see if we can resolve it!
Absolutely! I do accept returns on eligible items and I can issue refunds to the original form of payment or store credit based on your preference. Unfortunately I can not currently do exchanges due to the nature of my system and how quickly items can sell. You can learn more about my full return policy and fill out the return form here
You are charged for your pre-order item immediately at checkout. Payment reserves the item for you.
Pre-order items must be ordered SEPARATELY from in stock items. This is to ensure that your items are shipped to you in a timely matter and to avoid any confusion in order fulfillment. All pre-order items will be marked clearly to limit confusion when ordering.
Pre-Order close dates will be clearly marked in the product title or the product description.
This can vary but you can find estimated ship times in the description of the pre-order item. Occasionally there may be delays due to unforeseen circumstances such as weather or manufacturing issues but for the most part the estimated ship time is fairly accurate. In the event of a delay you will receive an opportunity to cancel your pre-order.
Once a pre-order is placed, the order is subject to the main return policy. You can find that here. In the event that a pre-order is significantly delayed you will be sent an email with the option to cancel.
Absolutely! Once your item is received it is subject to Atomic Wildflower’s return policy and can be returned up to 14 days after you receive your order. Learn more here.
Route is a super cheap shipping insurance that will cover your order should it be lost or stolen in transit. You will have a checkbox option at checkout to purchase Route insurance with your order. Cost is usually .98 to 1% of your order total.
Filing a claim is super easy. When you purchase coverage with your order you should receive a confirmation email. Within that email should be an easy one click “file claim” link. This will pre fill all your info. Just hit submit and you’re done! If you misplace your Route confirmation email you can file your claim here. You just need your email and order number. Usually within 48 hours a replacement order will be shipped to you or a refund should your items not be in stock.
Sezzle is a buy now, pay later program available at checkout. There's no interest and your order is shipped immediately! Find out more here.
DON'T SEE AN ANSWER TO YOUR QUESTION?
Feel free to email me or contact me through the contact form :D